Please read our full Privacy Policy before using this website
INTRODUCTION
Our Privacy Policy describes our practices and principals regarding collection and use of your personal data, and sets forth your privacy rights. We recognize that information privacy is an ongoing responsibility, and so we will from time to time update this Privacy Policy as we undertake new personal data practices or adopt new privacy policies.
This Privacy Policy is an integral part of our Terms of Use. If you do not agree to the terms of this Privacy Policy, please do not access or use MOONHUB.ONLINE (the “Site”).
WHAT INFORMATION DOES MOONHUB COLLECT ABOUT YOU?
In this Privacy Policy “you”, “your” means you, a User or visitor of our Site.
MOONHUB collects certain types of information about you:
- Information obtained from Users. Member names, all contact details, email address, your browser information, IP address, information about the use of our site, payment details, transaction details, support requests, web analytics data and information provided when you fill out all forms on our Site. MOONHUB may use this information to respond to your requests, to provide customer service, to improve products/services, security alerts, policy change notifications, and administrative communications to allow us to immediately prevent fraud, policy violations, and threats.
- Information obtained from site visitors. This information includes: the type of browser and device you are using, IP address, information about the cookies placed on your device, support requests and web analytics data. In addition, we may collect personal information provided by you on our Site.
- Information obtained from users who contact the support service. Name, email address, browser and device information you use, any personal information you provide to us in a Support chat. In addition, MOONHUB may request additional documentation from you to verify your identity, etc.
WHAT PERSONAL INFORMATION DOES MOONHUB COLLECT ABOUT YOU FROM THIRD PARTY SOURCES?
Although we collect personal information specifically from you, but we may also collect certain information about you from third party sources.
Such information may include the following:
- Financial data, or transaction data from payment service providers.
- Google, Twitter, Facebook may provide us with certain information about you. This information may be controlled by you or by the service provider through privacy settings.
- We may receive information from third parties to detect fraud, and combine it with information we have about you to verify your identity.
AGE VERIFICATION
In order to comply with applicable laws and ensure that our services are used only by eligible users, we may implement age and identity verification measures.
As part of this process, you may be required to provide certain personal data, which may include identification information, documents, facial images, or other verification data.
Such data is processed solely for the purpose of verifying your age and/or identity, preventing unauthorized access to our services, and complying with legal obligations.
We may use third-party service providers to perform verification on our behalf. These providers process personal data in accordance with applicable data protection laws and are subject to appropriate contractual safeguards.
We generally receive only the result of the verification (for example, confirmation that you meet the required age threshold), unless additional information is required for legal, security, or fraud prevention purposes.
HOW DOES MOONHUB USE PERSONAL INFORMATION?
Your personal information is used when we need to identify you, to simplify the processing of transactions that occur on our Site. Other uses of personal information include:
- verifying your identity when you sign in to the Site;
- providing you with the services specified on our Site;
- providing support services;
- providing news and updates;
- checking your activities on the Site to identify potentially fraudulent activities and to ensure that users comply with the terms and conditions applicable to the Site;
- answering your comments or requests on our Site;
- improving our products and services;
- managing the risks associated with content and fraud.
- When you give us consent:
- to provide you with marketing information that relates to products or services that may be of interest to you;
- to make changes/settings to our services, such as using cookies to provide personalized experience;
- for various purposes as required by law;
- for providing to the court, law enforcement agencies, or other cases that may be relevant to an investigation.
LEGAL BASIS FOR PROCESSING
We process your personal data on the following legal bases:
- Performance of a contract: to provide you with access to the Site, Products, subscriptions, and Coins;
- Legitimate interests: to improve our services, prevent fraud, ensure security, and enforce our Terms;
- Legal obligations: to comply with applicable laws, including tax and accounting requirements;
- Consent: where you have provided consent, for example, for marketing communications or certain cookies.
You may withdraw your consent at any time where processing is based on consent.
HOW LONG IS YOUR PERSONAL INFORMATION KEPT?
Your personal information is kept on servers for a certain amount of time, which is necessary to provide you with our services and fulfill legal obligations.
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Retention periods may vary depending on the type of data and legal requirements. For example:
- Account data: retained while your account is active and for a reasonable period thereafter;
- Transaction data: retained as required by applicable tax and accounting laws;
- Support communications: retained for customer service and dispute resolution purposes.
HOW DOES MOONHUB KEEP YOUR PERSONAL INFORMATION SECURE?
To ensure the security of your personal information, we use certain measures to protect it from any unlawful use and from accidental loss or destruction.
- We provide access to your information to a minimum extent, with confidentiality restrictions, and on an anonymous basis wherever possible.
- We use secure servers to keep your information safe.
- Before granting access to personal information, we carefully verify the identity of all persons who request access.
Make sure that your personal information is securely protected. MOONHUB will not be responsible if you attempt to circumvent the privacy settings on our Site. You are also responsible for keeping the password to certain parts of the site secure if we provide it to you. You should not pass on the password to third parties, especially in the comments or questions areas, as all users of our Site have access to information in these areas.
Because of the obvious reasons, we cannot control users’ activities on our Site. We cannot guarantee that your information will not be viewed by unauthorized parties, so share your information in the public areas of our site sensibly and carefully.
SHARING OF YOUR PERSONAL INFORMATION
We do not sell your personal data.
We may share your personal data with the following categories of recipients where necessary for the purposes described in this Privacy Policy:
- Our affiliates and group companies;
- Payment service providers and financial institutions;
- Hosting, infrastructure, and cloud service providers;
- Analytics and performance tracking providers;
- Customer support and communication tools;
- Fraud prevention and security partners;
- Legal, regulatory, and law enforcement authorities, where required by law or to protect our rights.
These third parties process personal data on our behalf or as independent controllers, depending on the context, and are subject to appropriate data protection obligations.
International Data Transfers
Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA).
Where such transfers occur, we ensure that appropriate safeguards are in place in accordance with applicable data protection laws, including the use of Standard Contractual Clauses approved by the European Commission or other lawful transfer mechanisms.
We take reasonable steps to ensure that your personal data is protected to a level consistent with the standards of the EEA.
YOUR RIGHTS
Under the privacy laws, you have a number of rights that you can exercise free of charge:
- Right of access and correct the record of your personal data. It means that you have a right to obtain or request a copy of your personal data that is stored with us or request to update or correct the personal data if you believe it is incorrect.
- Right to erasure. You can ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing.
- Right to object to processing of your personal data. Where we are processing your data for the purposes of any legitimate interests, you can object at any time to this processing.
- Right to restrict use of your personal data. This right allows to restrict the processing of your data for specific purposes.
- Right to data portability. You have a right to receive your personal data that you have provided to us in a machine-readable format. Where secure and technically feasible such data can be transmitted to another data controller by us.
- Right to complain to your local data protection authority.
If you wish to execute any of these rights, please contact us at contact@moonhub.online
CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you may have certain rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
These rights may include:
- The right to know what personal information we collect about you and how we use and share it;
- The right to request deletion of your personal information, subject to certain exceptions;
- The right to request correction of inaccurate personal information;
- The right to opt out of the sale or sharing of your personal information (if applicable);
- The right not to be discriminated against for exercising your privacy rights.
To exercise your rights, please contact us at contact@moonhub.online. We may need to verify your identity before processing your request.
We will respond to your request within the timeframe required by applicable law.
Shine the Light Law (California Civil Code Section 1798.83)
If you are a California resident, you may also request information regarding the disclosure of your personal information to third parties for their direct marketing purposes during the preceding calendar year. To make such a request, please contact us at contact@moonhub.online
TESTIMONIALS
Please note that in addition to various confirmations, we also post testimonials on our Site. We do not post your testimonials with your name on it until we have received your consent. If you wish to change or delete your reviews, please write to our email.
SOCIAL NETWORKING PLATFORMS AND WIDGETS
Our Site has built-in social networking features. These features may collect your data (IP address) or place a cookie on your browser. The social networking features are hosted on both our Site and the servers on a particular social network.
We also support profiles on social networking sites such as Facebook, Twitter, Pinterest, and Instagram. Any information you post to these social networks can be easily read, collected or saved by all users of these social networks. We cannot control the activities of these platforms, and the activities of other users of these platforms. Your activities with these platforms are regulated by the privacy policies of the companies that provide them.
LINKS TO OTHER WEBSITES
If you click on a third party site link, you will leave our Site and go to the chosen website. In turn, we are not responsible for any use of your personal information by these parties as we cannot control the activities of third parties. Be sure to read the privacy policy of any other service provider from which you request services.
COOKIE POLICY
We use cookies and similar technologies to enhance your experience on our Site.
Where required by applicable law, we will request your consent before placing non-essential cookies on your device. You can manage your cookie preferences through the cookie banner or your browser settings.
CHILDREN’S PRIVACY
Our Site and services are not intended for children under the age of 13, and we do not knowingly collect personal data from children under 13.
Users between the ages of 13 and 18 may use certain parts of the Site, subject to applicable laws and, where required, with parental or legal guardian consent.
Certain content and features of the Site may be restricted to users who are 18 years of age or older. We may implement age verification measures to restrict access to such content.
If we become aware that we have collected personal data from a child under 13 without appropriate consent, we will take steps to delete such information.
Parents or legal guardians who believe that a child has provided us with personal data without their consent may contact us at contact@moonhub.online
CHANGES IN OUR PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. Where required by applicable law, we will provide appropriate notice of any material changes, for example by email or by displaying a notice on the Site. The updated version of this Privacy Policy will be indicated by an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically. Your continued use of the Site after the updated Privacy Policy becomes effective constitutes your acknowledgment of the changes, to the extent permitted by applicable law.
CONTACT INFORMATION
For any privacy-related inquiries or requests regarding your personal data, you may contact us at contact@moonhub.online